Fast, efficient and completed in the time they told me.

I have had one fat boy, a freewheeler and two tri-glide ultra's. All good bikes and service has been great on all of them. Have had a good relationship with all departments so far. I was riding my 2019 tri-glide last weekend and the cover that goes over the wiring harness on the backseat blew off from the wind. I backed tracked for 30miles to look for it with no luck in finding it. Called southside to see if the warranty was still in effect, they said 2yrs. well I am within it by 3weeks. My sales man said he would check and get back to me because his warranty man was out to lunch. I called back the next afternoon and asked about it, he said he hadn't had time to check with him, no problem. I got a hold of joe in parts and ordered one. My issue is craftsmanship, either the factory didn't tighten the 2 nuts that hold it on or the tech that put my lighted tour-pak luggage rack on didn't tighten them properly when he wired the luggage rack. The part is only around $37 and no big deal with me but keep an eye on your techs doing some of the work. Guess i should have checked a little closer myself. I have had about $100,000 worth of bikes from southside, if that is the only issue so far then my hat is off to you southside for selling outstanding products. Keep up the good work. H D Wilson (Employee: Tyler Graham, Jeff "Frenchie" Martin, Joe Long)

I have had one fat boy, a freewheeler and two tri-glide ultra's. All good bikes and service has been great on all of them. Have had a good relationship with all departments so far. I was riding my 2019 tri-glide last weekend and the cover that goes over the wiring harness on the backseat blew off from the wind. I backed tracked for 30miles to look for it with no luck in finding it. Called southside to see if the warranty was still in effect, they said 2yrs. well I am within it by 3weeks. My sales man said he would check and get back to me because his warranty man was out to lunch. I called back the next afternoon and asked about it, he said he hadn't had time to check with him, no problem. I got a hold of joe in parts and ordered one. My issue is craftsmanship, either the factory didn't tighten the 2 nuts that hold it on or the tech that put my lighted tour-pak luggage rack on didn't tighten them properly when he wired the luggage rack. The part is only around $37 and no big deal with me but keep an eye on your techs doing some of the work. Guess i should have checked a little closer myself. I have had about $100,000 worth of bikes from southside, if that is the only issue so far then my hat is off to you southside for selling outstanding products. Keep up the good work. H D Wilson (Employee: Tyler Graham, Jeff "Frenchie" Martin, Joe Long)

Time after time Joe's expertise and efficiency can't be beat. Always a great experience. (Employee: Joe Long)

Very pleasant and helpful

It was the service department and I did not catch his name.

Came in on the first day of October to get my annual safety inspection done and checked in with Joe Long right as the store opened and in about an hour I was on my way. As always, very satisfied with the treatment that I and my bike receive at Southside Harley-Davidson. When it comes to my bike, Southside Harley-Davidson is who I trust! (Employee: Joe Long)

I enjoyed working with Joe. He showed me that he knew his job well. This alone makes it worth the drive from Courtland to do business you guys in the future. (Employee: Joe Long)

Peter was a big help with making the purchase paperwork tolerable. Joe was absolutely fantastic in helping get parts for the bike. He's been my go to guy for years. Indispensable! (Employee: Peter Popov, Joe Long)